Promptar Server: Setup Guide


Table of Contents

1. Requirements
1.1. Planning
1.2. Technical
2. Installation
2.1. Linux
2.2. Windows
2.3. Installed Files
3. Minimal Configuration
3.1. Promptar Components
3.2. Sample Configuration Files
3.3. Editing Configuration Files
3.4. Connectors
3.5. Start/Stop OS Integration
4. Initial Testing
4.1. Starting Promptar Server
4.2. Checking Promptar Server is Running
4.3. Diagnosing Startup Issues
4.4. Logging in with the Desktop Client
4.5. Diagnosing Login Issues
4.6. Simulated Test Calls
4.7. Real Test Calls
5. Application Integration
5.1. Feature Groups
5.2. Business Information Delivery
5.3. Task Automation
5.4. Contact Lookup
5.5. Application Call Control
5.6. Implementing
6. Finalizing the Installation
7. Maintenance
7.1. Regular Tasks
7.2. User Related Tasks
7.3. Reconfiguration
7.4. Diagnostics
A. Command Line Reference
A.1. Command Line Syntax
A.2. Exit Codes
A.3. Server Commands
B. Data Item Reference
B.1. Server Data Items
B.2. User Group Data Items
B.3. User Data Items
B.4. Call Data Items
B.5. Session Data Items
C. Version History

About

This document presents the Promptar Server Setup Guide in a simplified, step-by-step like approach.

It is aimed at a technical audience with general Promptar architecture knowledge and with system administration skills, helping establishing a standard procedure in getting Promptar running quickly and smoothly.

It is not to be understood as a fully detailed guide for all things Promptar related. More information is available in the connector specific guides and in the bundled sample configuration files which are installed along with the product.

Copyright and Trademarks

The information contained in this document is copyright TMeA, established in Portugal.

Promptar and its logo are registered trademarks and may not be copied or used, in whole or in part, without prior written consent. Other trademarks, product or company names and logos referenced in this document are the property of their respective owners.