1. Requirements

1.1. Planning

Before starting an installation, in-advance planning is recommended. One should at least:

  • Identify which connectors will be used: both on the telephony and on the application side of things.
  • Validate the technical requirements for Promptar Server and connectors.
  • Obtain the necessary software and licenses for Promptar Server and connectors.
  • Identify users and associated extensions.
  • Identify use cases and define templates and rules to put in place.

1.2. Technical

Promptar Server runs on both Linux and Windows operating systems and its technical requirements are outlined in the following table:

Linux Windows

Operating System

RHEL 5 or later

32/64 bit

Windows Server 2003 SP2 or later

32/64 bit

Available RAM

64 MB

64 MB

Disk Space

50 MB

50 MB

Notes:

  • Promptar is 32 bit software. If you’re targeting 64 bit Linux some 32 bit software dependencies must be installed. These are described below under 64 Bit Linux Requirements.
  • Promptar Server and connectors are packaged in RPM format for Linux installation and are tested and supported on RHEL or equivalent distributions, like CentOS. However, if you so require, we know Promptar to successfully run on top of distributions, such as Debian or Ubuntu. In those cases, a special support agreement may be delivered.
  • Both RAM requirements and disk space requirements may grow depending on the complexity of the installation and on the implemented logging policies. However, the specified requirements should be more than adequate for the typical Promptar Server installation.

64 Bit Linux Requirements

To ensure Promptar Server and connectors run on 64 bit Linux installations, a few 32 bit packages need to be installed. Before any 32 bit package installation, ensure your system is fully up to date by running:

# yum update

For 64 bit CentOS 5, install 32 bit zlib and its dependencies by running:

# yum install zlib.i386

For 64 bit CentOS 6, install 32 bit zlib and its dependencies by running:

# yum install zlib.i686

Connectors themselves may require additional 32 bit packages; check their respective guides for instructions on how to address those.