6. Finalizing the Installation

Once the desired configuration is completed, getting Promptar AMI Connector fully ready for production use may require a few final adjustments:


Configure remaining extensions and channels

Per the recommended procedure, only a subset of extensions and associated channels have been configured up to this point.

Now is the time to update the connector configuration to include all extensions and associated channels to be used in production.


Confirm log levels

The installation process may have required adjusting some log levels to diagnose initial failures. Please take the time to bring back the log levels and, in general, the log configuration to the recommended one as set forth in the sample configuration file.

Running with more detailed log levels under production may hide away potential warnings that indicate poor user experience or other types of impending failures.


Setup Promptar Telephony Translator

The Promptar Telephony Translator is a separate product that sits between Promptar Server and the phone system connector, like Promptar TAPI Connector. While not mandatory, setting it up is a good recommended practise.

The Promptar Telephony Translator filters, cleans up and/or formats phone numbers for a smoother integration and improved user experience.

Please refer to its documentation to complete its setup.