1. Concepts

AMI stands for Asterisk Manager Interface, an interface that allows external programs to both control and monitor an Asterisk system.

Multiple AMI versions, associated with different Asterisk releases, convey slightly varying semantics and capabilities. This connector does not currently support all of them. Refer to the connector requirements for compatibility details.

Promptar AMI Connector tracks AMI Events to monitor Channel, Agent, Queue and MeetMe conference activity, notifying Promptar Server accordingly; the other way around, it translates Promptar call initiation and control commands into the necessary AMI Actions.

Moving forward please keep the following definitions in mind:

This connector, thus, associates Asterisk Channels with Promptar Extensions and vice-versa.